Privacy Policy for UGCraft

Effective Date: January 15, 2025 Last Updated: January 15, 2025

Introduction

Welcome to UGCraft. Your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using UGCraft:

1. Account Information

   • What We Collect: This includes your name, email address, and any other information you provide when creating an account.
   • Purpose: To manage your account and provide customer support.

2. Usage Details

   • What We Collect: Information about how you use UGCraft, including your interactions, features accessed, and usage frequency.
   • Purpose: To analyze user engagement and improve our services.

3. Device Information

   • What We Collect: Data regarding the devices you use to access UGCraft, such as device type, operating system, and browser type.
   • Purpose: To optimize our services for different devices and ensure compatibility.

4. Cookies and Tracking Technologies

   • Essential Cookies: Required for site functionality (authentication, security)
   • Analytics Cookies: Used to understand user behavior (Google Analytics)
   • Preference Cookies: Remember your settings and preferences
   • Cookie Management: You can control cookies through your browser settings
   • Purpose: To enhance the functionality of our services and personalize your experience.

5. Payment and Billing Information

   • What We Collect: Information regarding your payment methods, such as credit card number, billing address, and any details required for transaction processing.
   • Purpose: To facilitate billing and payment processing for our services.

AI-Generated Content Data

User Input Data

• What We Collect: Text prompts, reference images, style preferences, and attachment types you provide when creating 3D accessories
• Purpose: To generate your custom Roblox UGC accessories using our AI technology
• Storage: Input data is stored securely and associated with your account for your convenience and to improve your experience
• Training: We do NOT use your prompts or uploaded images to train our AI models

Generated Content

• What We Create: 3D models, textures, metadata, and related files based on your inputs
• Storage: All generated content is stored in your account and can be accessed, downloaded, or deleted at any time
• Sharing: Generated content you mark as "public" may be displayed in our community gallery. You control the visibility of your creations.
• Ownership: You retain full ownership of all content you generate through UGCraft

Third-Party Services

We use the following third-party services that may collect your data:

• Payment Processing: Stripe (for credit card payments and subscription management)
• Cloud Storage: AWS/Cloudflare (for content hosting and delivery)
• Analytics: Google Analytics (for usage tracking and site improvement)
• Email: Transactional email services (for account notifications and support)
• Authentication: OAuth providers (Google, GitHub) for optional sign-in methods

Each third-party service has its own privacy policy governing how they use your data. We encourage you to review their policies.

Data Storage and Security

We take the security of your personal information seriously. The data we collect is stored securely on our servers, and we implement a variety of security measures including:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption
• Access Controls: Strict access controls limit who can access your personal information
• Regular Audits: We conduct regular security audits and updates
• Secure Infrastructure: We use enterprise-grade cloud infrastructure with built-in security features

However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Data Retention and Your Rights

How Long We Keep Your Data

• Account Information: Retained while your account is active and for 30 days after account deletion (for recovery purposes)
• Generated Content: Retained indefinitely while your account is active, or until you delete it
• Usage Logs: Retained for 12 months for analytics and security purposes
• Payment Records: Retained as required by law (typically 7 years for tax purposes)

Your Rights

You have the right to:

• Access: Request a copy of all personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (Right to be Forgotten), subject to legal retention requirements
• Data Portability: Request your data in a portable format (JSON, CSV)
• Withdraw Consent: Withdraw consent for data processing at any time
• Object: Object to certain types of data processing
• Restrict Processing: Request that we limit how we use your data

To exercise these rights, please contact us at support@ugcraft.ai. We will respond to your request within 30 days.

International Data Transfers

UGCraft operates globally and may transfer your data to servers located outside your country of residence. We ensure adequate protection through:

• Standard Contractual Clauses: We use EU-approved contractual clauses for data transfers
• Adequate Safeguards: We implement technical and organizational measures to protect your data
• Compliance: We comply with applicable data protection laws including GDPR, CCPA, and other regional regulations

Children's Privacy

UGCraft is intended for users aged 13 and older, in compliance with COPPA (Children's Online Privacy Protection Act). We do not knowingly collect personal information from children under 13.

If you are under 18, you must have parental or guardian consent to use our service. Parents or guardians may request deletion of a minor's account at any time by contacting support@ugcraft.ai.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Legal Compliance: To comply with legal obligations or respond to lawful requests from public authorities
• Safety and Rights: To protect our rights, property, or safety, or that of our users or others
• Service Providers: To provide services through trusted third-party partners who assist us in operating our website or conducting our business, subject to strict confidentiality agreements
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: When you explicitly consent to sharing your information

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date at the top
• Sending an email notification for significant changes (if you have opted in to receive updates)

You are advised to review this privacy policy periodically. Changes to this privacy policy are effective when they are posted on this page. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Copyright Owner: ugcraft.ai Email: support@ugcraft.ai DMCA/Privacy Inquiries: privacy@ugcraft.ai

By using UGCraft, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!